Many UX publications have published content on the strengths and weaknesses of remote moderated or remote unmoderated testing – including the Nielson Norman Group, UX Magazine, CHI, and UXPIN. While many of these published authors make general claims about moderated v.s. unmoderated methods – there are no direct method-to-method comparisons with empirical data.
During this webinar, Asha Fereydouni will present empirical data from two user research studies completed on Patagonia.com. Specifically, he answers the following question: are the (1) number and (2) severity of usability issues discovered through 10 remote moderated sessions, and 10 remote unmoderated sessions different?